Shipping Methods: Orders within Greece are dispatched via ACS Courier, while orders to the rest of the world are sent using
DHL. Deliveries are made from Monday to Friday, excluding national holidays. Orders placed on Saturdays, Sundays, or
holidays are processed the following working day.
Delivery Time: Delivery typically takes 1-2 working days after dispatch via ACS within Greece. For international shipping using
DHL, delivery times can range from 6-7 working days.
Availability
Products displayed on our website are mostly ready for immediate delivery. For products that are not immediately available,
you will be informed by our Customer Care Dpt. on the estimated release date. If you are not fully satisfied with the terms, you
have the right to cancel your order.
In cases the products ordered are not available, you will be notified by phone or email on the exact delivery date. If you agree
to the new delivery time, you should send us an email or fax confirming you are aware of that and wish your order to remain
active.
If the new terms of order fulfillment do not satisfy you, your order will be canceled.
Force Majeure
If, due to force majeure (e.g. bad weather, strikes, etc.), we are unable to deliver your order within the predetermined time
frame, we will contact you via email, asking you to decide if you wish to extend the waiting time and wait for your products or
cancel your order.
Shipping cost
The Shipping Cost is €6 within the province of Attica in Greece and €7.5 for the all other parts of Greece (fvalid for parcels up
to 10kg in volume).
This does not apply to shipments of products out of Greece. If you plan to have your order delivered in a different country
please contact us by email in candleswhitesoul@gmail.com, to let you know the exact shipping costs.
Order cancellation
Canceling your order can be done easily! Once you have completed the ordering process, the system provides an automated
Order Number which you can use to cancel your order by contacting the Customer Service Department. Tel: 30 6988 607515
https://whitesoulcandles.com, email: candleswhitesoul@gmail.com (Greek stores opperating hours)
Product returns
WHITE SOUL CANDLES CUSTOMERS RESERVE THE RIGHT TO RETURN THE PRODUCTS THEY HAVE CHOSEN AND
RECEIVED, WITHIN A PERIOD THAT DOES NOT EXCEED 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. COST
OF SHIPPING IS NOT COVERED.
You can return or exchange any items in your order within the return or exchange period, which ends 14 days after products
delivery. Weekends, national holidays and public holidays are counted within 14 days. The return policy for ordered and
shipped products can only apply if:
The product has no intentional or unintentional damage by the customer (including damage due to poor
transportation, careless removal of packaging, incorrect assembly, inappropriate use, etc.) The product has not
been used.
The product comes with its original packaging and all its contents.
The product to be returned is accompanied by a copy of the invoice or retail receipt.
The grace period of 14 calendar days has not expired from the date of delivery of the product to the customer or transport
agency.
The product has no damage during its return due to poor packaging by the customer or poor handling by the transport
company.
All our products are checked before they are sent to you.
ATTENTION: IN THE EVENT YOU RETURN ANY PRODUCT AND IT IS FOUND NOT TO MEET ABOVE REQUIREMENTS
OR HAS ANY DEFECT, THEN THE PRODUCT WILL BE RETURNED BACK TO THE CUSTOMER AND THE SHIPPING
COSTS WILL BE COVERED BY THE CUSTOMER.
Order Return Process
Returned items are shipped by customers on their expense, to the following address, marked "RETURN":
WHITE SOUL CANDLES – VASILIOS TSAPARAS
MEGAPLATANOS ATALANTI 35200 30 698 860 7515
We strongly recommend you ship your package using a secure and/or traceable method and keep your proof of shipment with
the tracking Number. In order to serve you better, please, in any case of return, contact us by email at
candleswhitesoul@gmail.com first.

After your return
Once we receive your package, we will examine the product (or products) and inform you about the refund. Most returns are
processed within approximately 14 days, after which the refund will be credited back via the original payment method of the
order.
We would kindly ask you to check carefully whether the products arrive is in good condition (eg broken, wrong products, etc.)
when you receive every order.

customer service department
White Soul Candles
Megaplatanos Atalanti 35200
Tel:30 6988 607515
(Greek Stores Working Scedule) https://whitesoulcandles.com
candleswhitesoul@gmail.com