Terms Of Use

Transactions Safety:
Transactions on the White Soul Candles website whitesoulcandles.com are safe, as payments are
made through SSL protocol with 128-bit encryption to ensure secure input. The website only deals with
information regarding the success or failure of your payment.
Payment Methods:
White Soul Candles whitesoulcandles.com e-shop offers the following payment methods:
Credit/Debit Card
Apple Pay
Google Pay
Paypal
Cash on delivery upon receipt of your order
White Soul Candles allows you to choose whether your payment will be made with a retail receipt or
with an invoice. An invoice is issued to companies and self-employed professionals if they fill in the
following information during their order: Company name, VAT Number, and activity.
All prices listed on whitesoulcandles.com products include 24% VAT and are subject to change without
notice. White Soul Candles e-shop is not responsible for any errors in prices and product characteristics.
Shipping Methods: Orders within Greece are dispatched via ACS Courier, while orders to the rest of the world are
sent using Fedex. Deliveries are made from Monday to Friday, excluding national holidays. Orders placed on
Saturdays, Sundays, or holidays are processed the following working day.
Delivery Time: Delivery typically takes 1-2 working days after dispatch via ACS within Greece. For international
shipping using Fedex, delivery times can range from 6-7 working days.
Availability

Products displayed on our website are mostly ready for immediate delivery. For products that are not immediately
available, you will be informed by our Customer Care Dpt. on the estimated release date. If you are not fully
satisfied with the terms, you have the right to cancel your order.
In cases the products ordered are not available, you will be notified by phone or email on the exact delivery date. If
you agree to the new delivery time, you should send us an email or fax confirming you are aware of that and wish
your order to remain active.
If the new terms of order fulfillment do not satisfy you, your order will be canceled.
Force Majeure
If, due to force majeure (e.g. bad weather, strikes, etc.), we are unable to deliver your order within the
predetermined time frame, we will contact you via email, asking you to decide if you wish to extend the waiting
time and wait for your products or cancel your order.
Shipping cost
The Shipping Cost is €6 within the province of Attica in Greece and €7.5 for the all other parts of Greece (fvalid for
parcels up to 10kg in volume).
This does not apply to shipments of products out of Greece. If you plan to have your order delivered in a different
country please contact us by email in candleswhitesoul@gmail.com, to let you know the exact shipping costs.
Order cancellation
Canceling your order can be done easily! Once you have completed the ordering process, the system provides an
automated Order Number which you can use to cancel your order by contacting the Customer Service
Department. Tel: 30 6988 607515 https://whitesoulcandles.com, email: candleswhitesoul@gmail.com (Greek stores
opperating hours)
Product returns
WHITE SOUL CANDLES CUSTOMERS RESERVE THE RIGHT TO RETURN THE PRODUCTS THEY HAVE CHOSEN AND
RECEIVED, WITHIN A PERIOD THAT DOES NOT EXCEED 14 CALENDAR DAYS FROM THE DATE OF DELIVERY. COST OF
SHIPPING IS NOT COVERED.
You can return or exchange any items in your order within the return or exchange period, which ends 14 days after
products delivery. Weekends, national holidays and public holidays are counted within 14 days. The return policy for
ordered and shipped products can only apply if:
The product has no intentional or unintentional damage by the customer (including damage due to poor
transportation, careless removal of packaging, incorrect assembly, inappropriate use, etc.)
The product has not been used.
The product comes with its original packaging and all its contents.
The product to be returned is accompanied by a copy of the invoice or retail receipt.

The grace period of 14 calendar days has not expired from the date of delivery of the product to the customer or
transport agency.
The product has no damage during its return due to poor packaging by the customer or poor handling by the
transport company.
All our products are checked before they are sent to you.
ATTENTION: IN THE EVENT YOU RETURN ANY PRODUCT AND IT IS FOUND NOT TO MEET ABOVE REQUIREMENTS OR HAS
ANY DEFECT, THEN THE PRODUCT WILL BE RETURNED BACK TO THE CUSTOMER AND THE SHIPPING COSTS WILL BE
COVERED BY THE CUSTOMER.
Order Return Process
Returned items are shipped by customers on their expense, to the following address, marked “RETURN”:
WHITE SOUL CANDLES – VASILIOS TSAPARAS
MEGAPLATANOS ATALANTI 35200 30 698 860 7515
We strongly recommend you ship your package using a secure and/or traceable method and keep your proof of
shipment with the tracking Number. In order to serve you better, please, in any case of return, contact us by email
at candleswhitesoul@gmail.com first.
After your return
Once we receive your package, we will examine the product (or products) and inform you about the refund. Most
returns are processed within approximately 14 days, after which the refund will be credited back via the original
payment method of the order.
We would kindly ask you to check carefully whether the products arrive is in good condition (eg broken, wrong
products, etc.) when you receive every order.
Pricing Policy
Listed prices include VAT (23%). White Soul Candles reserves the right to adjust prices without notice.
Terms of use
White Soul Candles holds the right to modify or update terms and conditions of transactions.
Record keeping
Please note that based on Law 2472/97 we keep your customer and personal information to fulfill your order and
you have the right to access that record in compliance with the above law.
Personal Data Protection
White Soul Candles e-shop, whitesoulcandles.com, is committed to protecting the personal data of its customers.
Your personal information is used only for your own service from the company’s online store. Your personal
information will not be given under any circumstances to other companies without your permission, while under the
personal data protection law you can have access to it whenever you wish.
The personal information you enter in your registration as a member is used exclusively by White Soul Candles for the
execution of your orders only. Under no circumstances are they accessible to people that do not have a direct
relation with your order.
In addition, your payments in our online store are made in a safe way through the payment getaway system.
More details about how we ensure the privacy of visitors and customers of “https://whitesoulcandles.com” can be
found in our Privacy Policy.
Disclaimer

White Soul Candles is not responsible for any errors in prices, features or photos and reserves the right to change
prices without notice. Ptansport of goods is under customer’s responsibility.
White Soul Candles is not responsible for defects or poor quality of the products it makes available to its customers.
All products are received from suppliers packaged. In the event that a defective product is proven to be found in
the quantities delivered, you reserve the right to return it claiming a replacement.
White Soul Candles reserves the right to modify or renew terms and conditions. White Soul Candles undertakes the
obligation to update this text whwnever there is any change on terms.
customer service department
White Soul Candles
Megaplatanos Atalanti 35200
Tel:30 6988 607515
(Greek Stores Working Scedule)
https://whitesoulcandles.com
candleswhitesoul@gmail.com